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Shipping & Returns

Returns Policy

An unwanted product can be returned for a full refund within 14 days of delivery as long as it’s still in its original, unopened packaging. This returns policy for unopened goods is in addition to your statutory rights and applies to purchases made online.

These regulations don’t apply to anything that has been personalised or to intimate, perishable or time-critical goods.

Please note that we are unable to accept any returned e-liquids that have been unsealed or used in any way, as this would constitute a health and safety risk due to hygiene purposes.

Returns and exchanges can only be processed with proof of purchase. This can be the sales receipt, a bank statement or an online sales invoice. Please Login to your account and open a RMA Return and provide your order number when you return a product.

Damaged products

If you unpack your product and find it damaged, you can return the product to one of our stores within 48 hours of purchase or delivery.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Shipping We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

Delivery ServicesDelivery Time*Price
Standard Delivery2-5 working days from dispatch£3.00
Express Delivery (Next Working Day)1-2 working days from dispatch£4.50
International Signed For (EU)3-6 working days from dispatch£8.95
International Signed For (Non-EU)3-8 working days from dispatch£8.95**
International Tracked & Signed (Rest of World) †Up to 2 weeks from dispatch£15.00**
Collect at StoreAvailable within 1 business hourFREE

Delivery times are from when your order has been dispatched, usually within 1 working day; a confirmation email will be sent .Although rare, sometimes parcels take longer to arrive than the estimated time. Saturday deliveries are not usually available and are therefore exluded from the delivery period.

** Price excludes VAT as all orders outside of the EU are except from VAT. It is down to the recipient to pay the tax applicable in their country.

† Rest of the world includes; Canada, Hong Kong, Japan, Kuwait, Malaysia, Saudi Arabia, Republic Of Korea, Thailand, Singapore & USA. For other countries not listed, please request a quote from sales@alienzeliquids.co.uk

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.